Ask first
Questions about size, compatibility, condition, missing accessories, pickup, delivery, or shipping should be sent before buying when a listing detail is important.
Returns and refunds
Returns accepted, with clear steps.
CDE sells practical secondhand, open-box, and new items. Returns are accepted when the item is returned in the same condition and the request is started on time.
Before you start
Check the return details first.
A return may fit the current policy when the request starts within 14 days of delivery or local drop-off and the item can be sent back with the same parts, accessories, packaging, and condition. Damage or a listing mistake can explain why the returned condition differs.
- Timing: Start the request within 14 days of delivery or local drop-off.
- What to include: Send the order number, photos, and a short explanation of the return reason.
- Item condition: Keep the same parts, accessories, packaging, and condition unless the return is for damage or a listing mistake.
Start within 14 days
Use the support email within 14 days of delivery or local drop-off. Include the order number, photos, and a short explanation of the return reason.
Send it back the same way
Returned items should include the same parts, accessories, packaging, and condition shown at delivery unless the return is for damage or a listing mistake.
Refunds go back to payment
Approved refunds are returned through the original payment method when Stripe payments are enabled. Taxes and shipping are adjusted according to the refunded order amount.
Related buyer guidance
For general shopping or order questions, visit Help. To review current fulfillment and estimated-shipping information before ordering, see Shipping details.